Frequently Asked Questions

We’re sorry, but all deposits are non-refundable. Once a deposit is made, your order is secured and we can begin processing it for you.

Replacements are handled case-by-case and are at the owner’s discretion. If there’s an issue with your order, please reach out, and we’ll do our best to find a fair solution.

We always strive to match your selection, but flower availability depends on the season. If a specific flower isn’t available, we’ll substitute it with a beautiful alternative of equal or greater value to maintain the quality of your arrangement. We're always open to discussing further.

We understand that plans can change! However, we require at least 72 hours' notice for any order adjustments. Requests made after this window may not be possible to accommodate.

We understand that plans can change and things may come up last minute! However, we require at least 72 hours notice for any order adjustments. Requests made after this window may not be possible to accommodate or subject to a price increase.